What we offer
- Replacement: free, if a piece arrives with a defect.
- Stone replacement: we replace stones that have fallen out or cracked.
- Repair: fixing clasps, hooks, chains and similar breaks.
- Polishing and re-plating: restoring the shine and finish of a piece.
Who can book
Care services are for pieces bought from Varoz, on your account, and only within each service's window. The days left for each service are shown for every piece under Account, Activity, and in the booking screen. Once a window has closed, that service can no longer be booked for the piece.
How to book
- Choose the piece and the service.
- Describe the issue and add photos.
- Choose a hand-over: free pickup from your saved address, or drop at our studio.
You can follow the status of a service request in the app.
Charges
Replacement for a defect is free. Other services are charged at the price shown when you book, which is shown with the service before you confirm and is not changed afterwards. Charges are paid as shown at booking.
What is not covered
- Damage from misuse, accidents, chemicals, water, perfume or rough wear, for the free replacement.
- Pieces not bought from Varoz, or services requested after the window has closed.
- Natural wear of plating over time, which can be restored through re-plating.
If a piece cannot be repaired, we will tell you and return it to you; you will not be charged for a service we could not complete.
Hand-over and timing
We will confirm the pickup slot or drop-off details. Once we have the piece we tell you the expected return date. Keep your piece in its pouch or box until pickup. Delivery back to you is covered in Shipping & delivery.
Contact us
Questions? Call +91 7007106475 or use Help & support. M/s JAISWAL ENTERPRISES, Varoz, Opposite 10 Park Street, University Chowk, Golghar, Gorakhpur, U.p, India, 273001.