Return window
You can return an eligible item within 7 days of delivery. Start the return from Account, My orders. Items that are outside the window cannot be returned online, but if something is wrong with the piece, see Care services or contact us.
What can be returned
To be eligible, a piece must be:
- unworn and unused, with its tags, packaging and any included pouch or box;
- free from perfume, makeup, sweat, scratches, bends or other signs of wear;
- bought from Varoz, with the original order.
Customised pieces, items marked as non-returnable on the product page, gift cards and Varoz Points cannot be returned. Pieces that fail the quality check are sent back to you.
How to return
- Open the order, choose the pieces and give a reason.
- Choose how to return. Home pickup: a courier collects from your address, free of charge. At a store: bring the pieces and the slip shown in the app, free of charge.
- Pack the pieces securely in their original packaging. For pickup, hand them to the courier at the slot you picked.
The charge, if any, is shown before you confirm and is not deducted when the piece was damaged or wrong (see below).
Refunds
- We check the pieces when they reach us. After the check passes, we start your refund, which reaches you within 7 days.
- Prepaid orders are refunded to the original payment method. For cash on delivery we will ask for a UPI ID or bank account to refund to.
- If you used a coupon, its share is adjusted across the pieces returned. If you paid with Varoz Points, they are returned to your balance for the pieces refunded.
- Points earned on returned pieces are cancelled.
- Delivery charges are refunded only if we sent a wrong or damaged item, or if the whole order is cancelled before shipping.
You can follow every step of a return under Account, Returns & refunds.
Damaged, defective or wrong items
If your piece arrives damaged, defective or not as ordered, tell us within 48 hours of delivery with photos, and we will arrange a free replacement or a full refund, including delivery charges. No pickup charge is deducted. See also Care services.
Exchanges
We do not swap pieces directly. Return the piece and place a new order for the one you want.
Contact us
Questions? Call +91 7007106475 or use Help & support. M/s JAISWAL ENTERPRISES, Varoz, Opposite 10 Park Street, University Chowk, Golghar, Gorakhpur, U.p, India, 273001.